"waiting in majors a and e"

About: Colchester General Hospital

My wife was admitted to majors a and e 2 weeks ago with severe abdominal pain. She has a pancreatic cyst which was diagnosed 3 years ago and has been monitored under the London hospital yearly. Fortunately she hadn't had any serious problems until recently when shewas in terrible pain. The Ambulance crew were fantastic and really reassuring. On arrival she was put on a bed in the A and E majors where the nurses attended to her they were very good it then took 4 hours to see a doctor who then got another doctor to try and diagnose her ( she had been previously admitted 2 weeks before with pancreatis) but was sent home instead of being monitored for 48 hours like she should have been and I was going to make sure that this wad not going to happen again. My wife did get admitted to a ward eventually after 9 and a half hours wait and she was totally uncomfortable and it was apparent how the other patients were in pain and the department was far from quiet. When something as serious as pancreatic problems all tests and all scans should be carried out before patients discharge and not to be sent home with painkillers and outpatient appointments. This has to change. My wife is still in a great deal of pain who can barely eat and living on painkillers and is sick off work because of the waiting. Colchester are not specialist in my wife's condition but she should be reffered immediately back to the Royal London rather than wait to see a consultant which is in October this is far too long to wait! As was her waiting 9 and half hours for a bed on a ward which was available before 7.40 am she was admitted at 22.15 the night before. This is unacceptable. Once she wad on the ward she couldn't fault her stay. But procedures have to be improved it's people's lives they are playing with!

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Responses

Response from Colchester General Hospital

I am sorry to read your comments.

Please contact me if you need to discuss this further, I would be more than happy to help.

Many kind regards

Tammy Diles Head of Patient Experience 07785588620

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