"not helpfull"

I have stopped going to the hospital for help as an outpatient because i have been searching for mental help from drs, hospitals, Councillors ect...i have been everywere, then i got referd to bootham park hospital, and i just got the same 'aw well we dont care attitude' like everwere else i been, they have not got a clue about mental illness and they have no dignity nor any idea how bad ive sufferd and as much as ive searched now ive given up, my support worker or whatever they were i dont know went away for 2 weeks and booked me in to see them a week after they came back wich meant a 3 week wait to see them, the support worker then also said i should have a phone call about then next 3 weeks to have an appointment, no phone call for about a week that meant i had missed a session, then i called the place myself and they said id receive a phone call, no phone call, so after 4 days of waiting i called the hospital again and said they could not get through but my phone is on constantly so because im nuts anyway they think its good to just make me out to be even worse! again said id get another call and i didnt...soo im never going there again and i would not recommend this place neither.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear Naomi

Thank you for taking the time to post your concerns on Patient Opinion. We are sorry to hear that you feel your experience of our services was unhelpful. Nevertheless, we are grateful for you bringing it to our attention.

I have forwarded your concerns onto the appropriate Manager who will be able to provide you with a response to the concerns you have raised.

In the meantime, if you would like to discuss your concerns further then please do so via our PALS service who can be contacted on 0800 0525790 or e-mail pals.lypft@nhs.net

Kind regards

Clare Blackburn

PALS & Complaints Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Leeds and York NHS Partnership NHS Foundation Trust

Dear Naomi

I am sincerely sorry to hear that you are unhappy with the service from Bootham Park Hospital. It is difficult to investigate your concerns any further as I am not aware of your name, or the name of the worker you mention. We take such feedback seriously and I would be happy to talk with you with over the telephone or face to face (whichever is most convenient for you) to discuss your concerns in more detail. Please contact me via our PALS office on 0800 0525790.

I hope that you will contact me, as I am keen to support you to resolve any difficulties and ensure you receive appropriate and responsive care.

Regards

Jeff Whiley

Locality Manager

Response from Bootham Park Hospital

I am sincerely sorry to hear that you are unhappy with the service from Bootham Park Hospital. It is difficult to investigate your concerns any further as I am not aware of your name, or the name of the worker you mention. We take such feedback seriously and I would be happy to talk with you with over the telephone or face to face (whichever is most convenient for you) to discuss your concerns in more detail. Please contact me via our PALS office on 0800 0525790.

I hope that you will contact me, as I am keen to support you to resolve any difficulties and ensure you receive appropriate and responsive care.

Regards

Jeff Whiley

Locality Manager

  • {{helpful}} of {{total()}} people think this response is helpful