"My care at Dr Grays"

About: Dr Gray's Hospital / General Medicine

(as the patient),

On Thursday the 27th August I had a appointment at the Day Case Centre of Dr Grays Hospital under the care of Mr Alan Grant. I was extremely nervous about this appointment and had been fretting over it for weeks.

On arrival and during preparation for the procedure a full, detailed explanation was given by a very friendly, efficient and gentle nurse, making me feel comfortable and relaxed.

Mr Grant spent time with me as well, explaining in full detail what was going to happen. Nothing was rushed, a very generous amount of time was spent getting me relaxed and ready. Awesome.

The procedure itself was rather unpleasant for me. After a period in recovery Mr Grant had the unenviable duty to inform me that I had bowel cancer, this he did most gently with kind empathy and compassion, again explaining to me in great detail what would be done to rectify this problem.

He gave us plenty of time to digest this information and ask questions concerning the diagnosis. During all this time a very kind nurse was present, adding gentle, unobtrusive support to both my wife and me. Thinking about all this now I have to say that I am overwhelmed by the magnificent, generous, heart-warming support we received from ALL the nurses at a very difficult time.

I cannot thank these wonderful, dedicated ladies enough for making my very unpleasant experience in the hospital so bearable, specially now that I will have to spend a lot more time in their care before, during and after the upcoming essential surgery. Bless them.

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Response from NHS Grampian

Dear patient

We are so sorry to hear about your diagnosis. It must have been a shock to you and difficult to come to terms with. The first step on a journey to recovery is very important and so it is good to hear that you have been cared for so well. We can tell that you are confident in the care and services provided at Dr Gray's and hopefully that gives you some comfort.

It is very kind of you to take time out to post your feedback. Many people have read about your experiences already and we hope that your story will assure others of the quality of the service NHS Grampian provides.

The staff will appreciate hearing about the difference they have made for you at such a difficult time.

We wish you well on your journey to what we hope will be a returm to full health for you.

Kindest regards

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Update posted by bigH (the patient)

Thank you for responding to my feedback, it reinforces my belief that the wonderful people working in the NHS really DO CARE.

The diagnosis was a great shock, that is true but I go forward, strengthened by the knowledge that I could not be in better hands and know full well that I will recover and live out my projected 15-20 years of healthy life. Two month ago I underwent and recovered fully from five hours of heart surgery, I will do exactly the same in this instance. You will hear from me again in the near future.

Very kind regards bigH

Response from NHS Grampian

Good luck, you are an inspiration.

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