"Special thanks to ambulance staff"

About: Addenbrooke's Hospital

I had a trapped nerve spasm on last Saturday. I called an ambulance and they came so quick. They were so patience and helpful. They did everything to reduce my pain. I will never forget those people and I hope they can see this message. Also on second time when ambulance came, they took me out of my flat with chair type of thing without hurting me. It wasn't easy to get some one out of the flat from second floor.

Anyway, just wanted to say that, 'Thank you so much, you saved me'.. I felt like I was dying..

Good service, fantastic team with professional attitude. I wish I was conches enough to explain what was the wrong with me. I wasn't alredy eating and sleeping when you came to me. And I was in such a pain. It did not just happened. I couldn't talk and tell you everything. I only know that I was feeling electric shocks on my back endlessly.. Not even for a second. It mad me sick for days that's why I couldn't eat and my tommy was so loud. I was exhausted because I had no sleep for 2,5 days when you came to me. I had my first sleep in hospital on last Sunday in Bey 11. I had non stop 2 hours sleep. II was tired of the pain. I was holding my breath and any movment to reduce to pain. Nothing worked.

I wish I could talk to you guys. Just thank you... Hope you see this guys..

To those two who help me. I am sorry you had to take me down with chair. It is not easy. I cannot even explain to you how sick and in pain I was. Thank you both so much.

And thank you all so much. You were with me until last moment in emergency.

Can't even thank you enough..

Regards

Zeynep

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Responses

Response from Complaints and PALS Manager, Cambridge University Hospitals NHS Foundation Trust

Thank you for taking the time to write about how well you were cared for by the ambulance crew who attended you recently. I have passed your kind words to the East of England Ambulance Service, but if you would like to contact them on eoeasnt.feedback@nhs.net and provide details of the time, date and location you were seen, then the crew will be able to receive your comments personally.

I hope you are now on the road to recovery.

Patient Advice and Liaison Service

Response from Addenbrooke's Hospital

Thank you for taking the time to write about how well you were cared for by the ambulance crew who attended you recently.

I have passed your kind words to the East of England Ambulance Service, but if you would like to contact them on eoeasnt.feedback@nhs.net and provide details of the time, date and location you were seen, then the crew will be able to receive your comments personally.

I hope you are now on the road to recovery.

Patient Advice and Liaison Service

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