"Hearing Aid Referal"

About: John Radcliffe Hospital

After attending an ENT appointment (with an hour delay) we were told my son would need to be fitted for hearing aids.

Went to the reception desk to be told that this service was Monday - Friday 9am -1pm only.

Drop in service and unable to make an appointment.

After trying to explain to the nurse on duty that my son has severe learning disabilities and waiting around for a long time is not an option (meltdowns etc) and was it not possible to make an appointment for any time (we were completly flexible and waiting around in the waiting room with a disabled child in meltdown is not fun for anyone) was told no they do not offer that service and they could not help at all - come in and take a number, sit and wait.

This is an awful service for children with learning difficulties and some sort of arrangement has to be put in place - the NET has one of the worst delays in appointment as it is - our total time in JR yesterday was 1.5 hours!

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Response from John Radcliffe Hospital

Thank you for your comments regarding your recent experience at the John Radcliffe Hospital.

We are very sorry that your treatment was not at the high standard that we expect.

We would like the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Team on 01865 227128 or at complaints@ouh.nhs.uk and we will be happy to discuss the complaint process with you.

Kind regards.

Complaints Team

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