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Communication training

Posted By Woods1

"Communication training"

About: General practices in Ayrshire & Arran

(as the patient),

Second time I have had to deal with rude and condescending members of staff at this practice. Some training in communication would be welcomed here.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/09/2015 at 09:37
Published on Care Opinion at 10:00

picture of Eunice Goodwin

Dear Woods1,

I am sorry you have not been treated respectfully at your practice. There are a couple of things you can do if you want to. Firstly, you can raise this with the practice manager or go through the official complaints process for the practice. This may nor seem overly helpful but you may be aware that GPs are 'independent contractors', so this is an area where I can not always help with. I am sure the practice would want to know how you feel though.

Best wishes,

Eunice

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