"Dismissive and rude"

About: Lincoln County Hospital

I visited the fracture clinic with a sporting injury to my foot, I was disgusted to find that the doctor didn't have access to my x-Ray and diagnosed the injury on grounds of what I had told them. They basically re worded what I had said! This doctor was unbelievably rude and clearly didn't want to know because it was a sports injury! They then tried to tell me I had lack of vitamin D and made out I wasn't eating correctly even though I am a high performance athlete and a nutrition student. I was utterly disgusted the only method of treatment they suggested was a cast and this was totally impractical and they gave no suggestion to what I could or couldn't do. I was then given no choice about when to book my next appointment and the one I have been given I can't attend and now I haven't got an appointment at all and have no idea about the blood test results he took! Disgusted!!!!

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Anonymous

Thank you for sharing this feedback regarding your recent visit to the fracture clinic at Lincoln County Hospital.

The circumstances you describe are clearly not acceptable and I would like to offer you my sincere apologies on behalf of the team for your poor experience.

It is particularly disappointing that we appear to have failed to communicate with you properly, both at the time of your attendance and subsequently. I am also concerned that we were not able to offer you a follow-up appointment that met your needs.

If you are still waiting for a suitable appointment or the result of your tests, I will need a few details to be able to follow this up for you.

If I could ask you to contact our PALS team on 01522 707071, or by e-mail at pals@ulh.nhs.uk, we can take your details and speak to the relevant team regarding a suitable appointment for you.

In the meantime, please be assured that your comments have been shared with the team so they are aware they have failed to meet their patient’s expectations, and so they can review their working practices to ensure these circumstances are not repeated in the future.

Once again, please accept my apologies.

Sharon Kidd, Patient Experience Manager

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