"Thank you for acting so quickly"

About: Queen Alexandra Hospital / Urology

(as a relative),

I rang the urology nurse specialists about my mother who had been discharged with a ureteric stent. She was supposed to have this removed by cystoscopy but it got cancelled until next week. My mum has been suffering with lots of symptoms from this.

I rang to query why she had to wait for a cystoscopy when it could be removed by the nurses in a few minutes. Trudy and Deborah agreed and told me they would call back the next day after looking at my mother's notes. Deborah contacted me the next day and arranged to have my mum in a couple of hours later. The stent was removed and most of my mum's symptoms have already resolved.

Just a small action and effort can make such a difference to a patient's life.

Thankyou for acting so quickly

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Thank you very much for taking the time to provide your feedback about your mother's experiences in the Urology Department. I was sorry to note that your mother was in pain. I hope your mother is now feeling well and wish her all the best for the future. Please be assured that your comments have been shared with the Team involved. Should you ever need to share your views with us direct, good or bad, then please contact our PALS Team on PHT.PALS@porthosp.nhs.uk who will be happy to help and advise. Kind regards. Debbie

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