"Aortic valve replacement and double bypass"

The whole experience was well planned and explained in comprehensible chunks of information. The most crucial point to the whole experience is the staff this hospital employs staff whole like patients and want to help us to get better. This is something you cant train for by employing people with empathy you have a head start. The hospitals role is to ensure the staff are happy, the board and key management should be congratulated on doing just this.

The expertise of the surgical teams and intensive care units is excellent and works like clockwork -well perhaps this maybe what we see as patients- I am sure there are challenging situations we do not know about!

Well done may this always continue.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital Birmingham

Dear Lorraine,

Thank you for taking the time to provide feedback on your experience around the time of your heart surgery at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you felt our staff were empathetic and that your care was well planned. Our aim is to ensure our patients feel well informed and cared for.

Your comments have been passed to the teams who looked after you; they will be really pleased to hear how much you appreciated their care.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

We would like to wish you all the best for the future and thank you again for your valuable feedback.