"No follow up calls or appointment"

About: St Lukes Hospital (Bradford)

I had an appointment on the 29th July this year with the urology specialist. I had to have a blood test x Ray and give a urine sample. It's now 24th August I still have not heard anything from anybody. I have rang the team but the phone just keeps ringing and ringing. I think it is appalling for not being informed about the results and secondly for not having anyone in place to answer phone calls! I'm very disappointed and this is just my first appointment. I haven't even been sent a follow up appointment to discuss any of the results.

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Response from St Lukes Hospital

Please accept my apologies, this is not good service. We have a PALS team who are there to support patients and would be very happy to help you. You can contact them by phoning 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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