"Excellent experience - 2nd time"

About: Burnley General Hospital

This week my wife had her 2nd Caesarean at Burnley Maternity Centre and I wanted to say how hardworking, efficient and professional the staff were.

They were clearly overworked and short staffed, but they worked tirelessly, often without taking a break to eat or drink themselves (who I spoke to on the ward anyway), but were dedicated to the ladies in their care.

The operation itself was like clockwork, with us being kept updated the whole time. We were informed at the birth that our baby was a girl, but on double checking he was very much a boy! But that wasn't an issue.

Post care again was excellent and my wife was discharged after two nights, with full instructions on medication and aftercare.

She was on a mixed ward, which I had my slight concerns about (amenity rooms are available at a cost), but i had needn't have worried, as it was four ladies to a ward, all with plenty of privacy.

Our first child was an emergency Casaerean followed by a brief stint in NICU (with everything turning out ok), and although again, our care then was excellent, it was nice to have a straightforward birth experience.

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Responses

Response from Burnley General Hospital

Congratulations on your new arrival !

Many thanks for your feedback on your family’s experience at our Maternity Services at Burnley General Hospital and thank-you for taking the time to do so .... as I am sure you have lots to do.

I have already passed this on to the teams and they will be delighted …..thank you.

I am very pleased to hear that your experiences have been so positive as we always strive to deliver safe, personal & effective care. We would be keen to hear more from you, if you would like to talk through your family’s experience with one of our Patient Experience team we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me, Meg Davey on 01254 733698 or email me on Margaret.davey@elht.nhs.uk.

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