"Poor customer service"

About: Whipps Cross University Hospital

I went to the A&E today 21/08/2015 the receptionist did not give me token . When i explained to them that my hands are very very sore they have started bleeding everytime i touch it even a little. My hands had become so painful. The receptionist was like i dont care. You need to go oliver road . And the receptionist called the security to throw me out. Because i said i would wait there . Then the receptionist started laughing at me . I even said .. Please give me the token i cant sleep in the night because of the pain they said no . . But the receptionist was talking to every other people nicely and giving token even when they werent really an emergency.

I would not go there again and ever.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Whipps Cross University Hospital

Dear Shabi

It is very upsetting to read your experience of your visit to our Emergency Service. Please accept our apologies for the way you were greeted by the receptionist. Thank you for raising this with us.

We have passed your feedback over to the team in the Emergency Department to address your concerns.

Kind regards

Barts Health NHS Trust

  • {{helpful}} of {{total()}} people think this response is helpful