About: Bishop Auckland Hospital

Has a routine colonoscopy this week as part of the Bowel Cancer Screening Programme and experienced first rate team work, great communication and a professional but friendly approach.

Results of the procedure discussed before I left the hospital, confirmed by letter within 2 days. I also had a follow up telephone call the day after the procedure to check that everything was OK, which it was.

Chose not to be sedated and was much more aware of what was happening without too much discomfort.

Overall, a very positive experience.

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Response from Bishop Auckland Hospital

Dear Mr Reid

Thank you for providing feedback on your recent visit to Bishop Auckland Hospital and your colonoscopy appointment.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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