"Wow!"

About: Russells Hall Hospital

I became concerned about a lump of my forehead which I suspected was sun damage - possibly malignant - and went to see my GP at Norton Medical Practice in Stourbridge. They immediately referred me to the Rapid Access Skin Clinic at Russells Hall Hospital, Dudley. I was given an immediate appointment and, subsequently, I had the offending lesion removed. From referral to excision took just 17 days. Wow! My initial assessment was at RHH but the surgery (under local anesthetic) was at Corbett Hospital in Stourbridge. On both hospital visits, the appointment times were kept to the minute; all levels of staff were compassionate and professional; the atmosphere of the clinics was bright, calming and welcoming. My (minor) operation was carried out with the utmost concern and consideration, led by consultant. What a team! A credit to the NHS. Keep up the splendid work.

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Responses

Response from Russells Hall Hospital

Thank you, Robert, for posting your feedback about your experience of our rapid access service. It is lovely to receive a five star rating and we are pleased you were so impressed by the teams who treated you at Russells Hall Hospital and Corbett Outpatient Centre. We have forwarded your comments on to the staff in both areas.

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