"long delays"

About: St Michael's Hospital (Bristol)

Expectations on waiting times are not set. There is a board in the waiting room but it isn't accurate nor update. Also not particularly helpful if you don't know who it is you are seeing. First appointment I had felt rushed, audiologists were stressed and over worked. Consultant poked my ear a bit and said phone if hearing gets worse. Next day was deaf in that ear. Rang and was told to go to gp and consultant would ring back. Never got a call back. No idea what's going on. Back for a second appointment. Hope it will be more enlightening. Unfortunately running just as late so far.

Building and facilities are tired. 2 staff at reception were bickering in an unprofessional manner.

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Response from St Michael's Hospital

Thanks very much for the feedback. We are really sorry to hear about your experience. We would welcome the chance to look into and respond to you directly. Please contact Patient Support and Complaints Team 0117 342 1050 / pals@uhbristol.nhs.uk. Thank you.

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