"Our experience in A&E was disgusting!"

About: Arrowe Park Hospital

My husband and I were made to feel worthless by the reception staff and the rude triage nurse who initially dealt with my husband. it was a Monday lunch time and I brought my husband into A&E suffering from severe chest pains. My husband is 60 and was in alot of distress,. We were made to sit for 45 minutes with people staring at us as my husband groaned with the pain. On being called into triage, the nurse was rude, short and dismissive of us both. They even said "Don't collapse on the floor as I can't pick you up!" I had to insisit on some form of pain killer for my husband who was at that timeunable to speak coherently. They then expalined that they were busy and we would have to wait some time for an ECG and to see a doctor. The next 45 minutes were dreadful, my husband whilst banging the chair with his hand was apologising to those around him for being in so much pain. finally we were called into to have an ECG!

From then on I cannot fault thestaff who attended to my husband. They were outstanding and saved his life! He was escorted by police to another hospital for heart surgery.

Make sure you don't shout loud in A&E Aand don't be apologetic and nice as it gets you nowhere!

Story from NHS Choices

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you and your husband had at Arrowe Park Hospital, although we are pleased with the positive impact our staff had following your husband's ECG. We are committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right.

We have recorded your comments about the Emergency Department and shared your experience with senior management for the department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

We want to investigate your concerns in detail. If you would like us to do so, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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