"Excellent Clinical Care but appalling catering!"

About: Charing Cross Hospital

Attended the A&E department with chest pain, seen almost immediately and was admitted for further tests and discharged later the same day.

The care I received from the medical, nursing and support staff was exceptional and I was kept fully informed at all stages of my treatment.

This was the NHS at their best despite an obvious heavy workload.

I have one negative which was the food and there is only one word which describes this and that is disgusting.

I was impressed by the menu options and chose Haddock and Chips.

Well the Haddock was akin to a large fish finger and it was like chewing a piece of leather, I spit it out after the first mouthful.

The chips were all gongealed and completely tasteless.

I pity anyone having to spend a few days there.

Fortunately there was a Subway in the building!

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is delighted to hear that you received excellent care whilst being admitted to Accident and Emergency at Charing Cross hospital.

We are concerned at your posting about the food you ate whilst being at hospital.

We apologise that you felt it was a below standard product and Patient Advice and Liaison Service (PALS) would like the opportunity to look into this matter on your behalf.

Please contact PALS either by email: pals@imperial.nhs.uk or by telephone: 0203 313 0088.

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