"cystoscopy"

About: Lister Hospital

I waited today in the endoscopy unit @ lister (my appt was 2.30) until 3.50 before I was called for my procedure.

The reception staff did not attempt to explain this, in my opinion, unacceptable waiting time, I had to approach them myself.

I braced myself for perhaps some delay but by the time my name was called I was very anxious & my blood pressure when monitored had shot up ! The nurse who took my details before the cystoscopy began had a very strong accent & her English was not clear to me.

surely there could be better liason between reception staff/nurses in this unit to reduce waiting time levels please !

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lister Hospital

We're sorry that you experienced these problems, but we do hope that your procedure itself went okay.

Whilst we will, of course, feed back your comments to the endoscopy team, if you would like someone to contact you to discuss your concerns personally, then we would be more than happy to arrange for this to happen - all you need do is contact us at generalenquiries.enh-tr@nhs.net and we'll arrange for that to happen.

  • {{helpful}} of {{total()}} people think this response is helpful