"Great carers but problems with admin"
About: Carewatch (Inverclyde) (Ayrshire) (Dunbartonshire) (Argyll & Bute) Carewatch (Inverclyde) (Ayrshire) (Dunbartonshire) (Argyll & Bute) Greenock PA16 8DJ
Posted by stopthebus (as ),
I have a carer every night to help at dinner time. I can do everything for myself when I can sit down; I can sit on the toilet to wash and sit on my bed to get my clothes on. I have a problem with balance so need help in the kitchen to carry pots or take hot things from the oven. I also have a carer two mornings a week so that I can have a bath.
I have a great carer who comes every day except Tuesday, we have a great relationship and know each other well. She phoned the other day when her rota changed just to let me know it wouldn’t be her that was coming to my house. All the girls are good, the ones on a Tuesday and also the ones who come occasionally.
The issues I have are with admin. I thought this would get better when we moved from ILS to Carewatch but the problems are the same. We are meant to get a rota for each week but often this doesn’t arrive or comes on the Tuesday when I have my bath on Monday mornings and I don’t know what is happening. I know the carers also often get their rotas at the last minute.
The other problem is if something comes up, if I am invited somewhere and won’t be in for the carers. I don’t have a direct number for the girls so need to phone the office to tell them I won’t be home. Often the office don’t tell the girls so they still go to my house even although I'm not there. This isn’t right.