"I attended the hospital through ..."

About: Chesterfield Royal Hospital

(as the patient),

What I liked

I attended the hospital through A&E. I was seen straight away. All the staff in A&E were lovely, they regulary came and checked on me and kept me informed about what was happening, such as what the tests were for etc. The doctors were friendly and very easy to talk to. I was not left hanging around waiting at all. I then went to EMU where the staff were equally fantastic. They let my partner sit with me for half the night as i was quite distressed at needing emergency surgery. I met my surgeon and the team, and the anethetist before my surgery, and had plenty of time to discuss everything. All the staff in theatre looked after me and reasured me in recovery. I then went to Staveley ward where again the staff freqently checked on me. They helped me to the toilet without making me feel embarassed, answered my buzzer promptly and most importantly provided pain relief quickly when i needed it. I even enjoyed the food, both myself and the lady next to me looked forward to the food arriving that we had ordered. Everywhere was clean and it was regulary cleaned too. My bedding was changed daily, i was offered plenty of drinks, i was given all the options regarding my care too, so i could weigh up the pros and cons. I also did not feel like they were in a rush to get me to leave as soon as possible, i was told i could go home only when i felt ready and confident to do so. I really can not fault anything about it. I would like to thank all those at the hospital who were involved in my stay - the cleaners, nurses, porters, doctors, catering staff and the person who brings the cups tea round! I certainly did not expect my experience to be how it was, and i would recommend the hospital, particulary A&E to everyone.

Story from NHS Choices

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Response from Chesterfield Royal Hospital

Many thanks for taking the time to report back on your expereinces and I hope you are recovering well. Please be assured that I have passed on your kind words to all the staff you have mentioned - they will appreciate it. Sarah Turner-Saint, Head of Communication

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