"Helpful and informative staff"

About: Northern General Hospital / Accident and emergency

(as the patient),

My grandson had been having radio therapy for a brain tumour. After the treatment was over by a good 2 months he was taken ill with severe head pain. He had to have an ambulance to N. general hospital where the staff were very caring and treated him well. After an overnight stay he was discharged with appointment for referral to his consultant.

Excellent staff. Very helpful and informative.

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Responses

Response from Steve Ashmore, NHS Sheffield Clinical Commissioning Group

Thank you for sharing the experience of urgent care as arelative. I am pleased that the service you received from the hospital wasexcellent. I hope that your grandson has now made a full recovery.

We will ensure that this positive feedback is passed ontothe team and also contributes to the development of the urgent care strategy inSheffield.

If you would like to keep up to date with how the CCG isusing your feedback, you can do so here

https://www.patientopinion.org.uk/blogposts/399/ell-us-what-you-think-of-sheffields-urgent-ca

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for posting your story about the care that your grandson received. I hope he is making a good recovery and can confirm that your kind words will be passed on to those involved as our staff really appreciate such compliments.

Kind regards.

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