"Eye Outpatients Superb"

About: The James Cook University Hospital

On Tuesday 11th of August I visited the Eye Outpatients Clinic; it was my first visit to James Cook Hospital and it was an extremely positive experience.

The outpatient clinic was extremely busy, but the receptionist was cool, calm, polite, efficient and highly professional.

I was triaged within ¼ hour of my arrival by the AMD coordinator, again they were extremely approachable, efficient and highly professional. I had drops put in my eyes which take ½ hour to work so was told to feel free to leave the clinic and have a cup of coffee, which was so much better than just sitting in the busy clinic. I was informed that the clinic was running a little late but as I had got an appointment within a week of seeing my GP felt this was understandable. When I returned after my half hour I was told there were two patients before me so may possibly be an additional be wait of 20 minutes. It was so helpful to be kept so well informed.

The Doctor I saw was extremely helpful and once again highly professional, the doctor had answered all my questions in the course of my consultation.

My whole visit was completed within an hour of my appointment time and could not have been more professional.

I also felt the parking charges were within reason and was pleased to see if I had to return for regular treatment I could by a monthly or three monthly ticket.

Please pass on my compliments to all the staff involved during my visit. The NHS is often criticized, however I felt that the service provided and the professional ethos of the Eye Outpatients Clinic is worthy of high praise and commendation, along with my personal thanks

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Response from The James Cook University Hospital

Good morning

Thank you for your comments, in which you express your gratitude for the care and treatment you received, during your visit to The James Cook University Hospital on 11 August 2015.

It is always pleasing to receive words of thanks and I very much appreciate you taking the time to contact us.

I shall certainly forward your kind words to the staff concerned, who I know will be equally pleased to read your kind comments.

With best wishes

Miss Helen Newman

Complaints & Incidents Specialist, IG & Patient Safety