"They hang the phone up"

My daughter is 6, and currently has Chicken Pox, my GP surgery has no doctors available to see her or phone us. The receptionist said 'take her to minor injuries unit', I phoned them to check if I can take a 'contagious' child in, only for them to hang up the phone 3 times on me. So I'm going to take her. Seriously, thank you for your compassion.

Story from NHS Choices

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Response from Doddington Hospital


I was very sorry to read about your experience in trying to get in touch with our Minor Injuries Unit based at the Doddington Community Hospital.

Please could we ask that you contact the PALS & Patient Experience Team so that we can help with your concern.

Free phone 0800013 2511 Option 2 / 01480 398 542 please leave your name and number if we can't get to the phone when you call or e-mail us: cpftpals@nhs.net

I very much look forward to hearing back from you.

Many thanks

Chris Hampson (Mr)

PALS & Public Engagement Co ordinator

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