"Excellent emergency care for father"

About: Heartlands Hospital / Accident and emergency West Midlands Ambulance Service NHS Foundation Trust

(as a relative),

Excellent response from West Midlands Ambulance after calling in for collapse of my father. Utmost care from the heathcare team. Well done.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Sam1985

Firstly, I hope that your father is making a good recovery, and I thank you for your feedback.

Where possible we like to share patient feedback with our staff, if you would like us to share your comments with the attending ambulance crew I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 246366.

kindest regards


  • {{helpful}} of {{total()}} people think this response is helpful

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sam1985

thank you for your feedback about the medical care provided to your father when he was unwell last month.

I do hope that he is now recovering well and I will share your comments with the Emergency Department Team.

I hope this is acceptable and once again thank you for taking the time to provide your comments, patient and family feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful