"What is the point of a drop in clinic if people cannot be seen without an appointment?"

Within one week I attended the Beeston, Batley and Dewsbury Health Centres in an attempt to ensure my daughter received the right level of care and guidance regarding sexual health and contraception.

I looked up on the NHS Choices website where the CASH clinics were and their opening times, also whether or not they offered a drop in facility.

On arrival at Beeston we found the clinic was no longer running.

We then went on to Batley – here we found the clinic did not have a drop in facility – you had to make an appointment – this is not what it states on the NHS Choices website.

Our third visit was to Dewsbury Health Centre – we arrived at 3: 40. We were, unbelievably, told by the receptionist that it is not a drop in clinic! I pointed out that the website states it is a drop in clinic – I was not believed until I showed her on my phone. These appears to be discrepancies in the Locala and NHS Choices websites. However she thought a nurse would be able to see my daughter that day.

The last patient left the clinic at 4: 10 – we were called in at 4: 25 when we were told they could not do anything for my daughter as the clinic was closed – we would need to make an appointment.

If the clinic is to shut at 4: 00 then it should be made clear that people who wanted to be seen would need to arrive by, let’s say, 3: 00 in order to be processed in time.

I commented on the NHS and was told the clinic was not part of the NHS but Locala – that may be true for administrative purposes but the funding is from the NHS so as far as I can see they are still part of the NHS.

What is the point of a drop in clinic if people cannot be seen without an appointment? And why is the NHS Choices website so out of date? The information is completely wrong.