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Trouble organising referral

Posted By bobR

"Trouble organising referral"

About: Greater Manchester Trafford General Hospital / Dermatology

(as a relative),

My mother age 87 cannot handle her referral for a minor skin cancer and I tried to book her single choice choose-and-book (! ) service. They NEVER answer the phone or get back to me. I am about to travel abroad so need the appointment in the diary as I have to take her.

I am a retired GP! !

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 12/10/2015 at 15:05
Published on Care Opinion on 13/10/2015 at 09:49

Thank you for your feedback. We are sorry to learn of the difficulties you have experienced in attempting to contact the choose-and-book service. This service is managed by NHS England and is outside of Trafford Hospital jurisdiction.

We would also like to take the opportunity to apologise for the delay in responding to your posting.

Please contact Trafford Hospital Switchboard on 0161 746 4022 and ask to be put through to the Booking Office Team. If you have not already received details of an appointment I am sure the Booking Office Team will be able to assist you in arranging a suitable appointment.

If you feel it would be beneficial to discuss your concerns in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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