"Irregular bleeding"

About: Liverpool Womens Hospital

I visited the women's hospital lastnight due to bleeding which started middle of July it went on through my holiday and it slowed down and stopped when I returned home 2 days later I am bleeding again . I saw the triage nurse who was a lovely person and then seen a trainee gynocologist who was very abrupt with me and told me they could not treat me and that I should go to my GP , I was appalled they would not even give me a blood test so I argued with them and said it's disgusting I have wasted my time coming here when it is meant to be for women's problems, I said if I went to Aintree Hospital they would of referred me to the Women's I had my daughter with me who was so disgusted she walked out of the room, at that stage the trainee gynocologist said they would have a look at me and done 2 internals which made bleed more and hurt inside on my right groin they told me they could not see or feel anything and get dressed I was shocked as I knew there was a cyst on my right ovary due to a car accident in December. At this stage I told here my mum had had cervical cancer and was under a top consultant in this hospital for ten years the doctor wasn't at all bothered, so they said go to your GP st this stage I said I have wasted my time coming here once again they replied yes you have. I am absolutely disgusted with this and have now consulted my GP who is also appalled at this situation .

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Responses

Response from Liverpool Womens Hospital

Please accept our sincere apologies for the unacceptable attitude and comments made by the junior doctor/ trainee gynaecologist. Mrs Sharon Owens, Gynaecology Emergency Department Manager would be happy to further investigate so we can learn from your situation and ensure that our staff maintain their professionalism and politeness at all times. Mrs Owens has advised that we are required to advise patients not go to Accident and Emergency departments unless it is an emergency, and has explained that we sometimes need to advise patients to attend their GP for referral into a specialist outpatient clinic. We will ask the team to reflect on your experience to improve communication within the service. The Gynaecology Emergency Department aim to offer the highest standards of care for all of our patients so it is disappointing that we did not achieve this. Please contact Mrs Owens in order for her to ensure that arrangements are in place for you to see an appropriate specialist so we can ensure that you get the treatment that you need.

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