"Disgusting"

About: St George's Hospital (Tooting) (London)

I am writing on behalf of my mother who has been neglected and ignored by staff at this hospital. I complained two years ago and they failed to respond , she has been waiting for 10 months for an operation which was classed as urgent.. Today after being messed about and lied to all weekend she waited for transport this morning which didnt turn up then when she telephoned she was told that transport was never supplied for the ward she was due to be admitted to (this is a lie )..Eventually 4 hours late a taxi finally showed up...

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Responses

Response from St George's Hospital (Tooting)

Thank you for your comment on your Mother's visit to St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patient's have experienced. By providing PALS with more information PALS would be able to feed back to the area your dissatisfaction in the service your received and improvements can be made.

PALS is available by telephone on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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