"A&e very good but mau terrible"

About: Chorley & South Ribble Hospital

Was taken to a&e via ambulance they were waiting for me on arrival the nurses came to attend to me straight away , then the doctor came and examined me they were very gentle and caring in their manner and asked a nurse to take bloods which they did then gave my husband and I a cup if tea I was taken to x ray then my bloods had been reviewed and also my x ray I then felt quite unwell and the doctor and a nurse stayed with me then I was taken to mau! Did not like this ward from moment I got there , staff were totally different they were moning all the time and I couldn't breath t one point and a lady in the next bed rang her buzzer for ten mins , as I wasn't given mine , but luckily a doctor came to see another lady and saw I was in some discomfort so they came to see me then went for a nurse who gave me oxygen . I must say that all the doctors in mau I could not fault they sat and explained to me and made feel they really cared, but the nursing staff except for one of the bank nurses were not very good I know they are busy but lives are at stake sometimes sorry mau I won't want to come back there again in a hurry.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. Your kind comments about the staff in the Emergency Department have been fed back to them. However, I was very disappointed to hear that your positive experience was marred by the care and standard of communication you received from nursing staff in the MAU. Your comments have been shared with the Matron and ward manager for that area to enable it to be discussed with staff working on the unit in order to increase awareness of how their behaviours, comments and communication might be perceived from the patient's perspective.

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Response from Chorley & South Ribble Hospital

Thank you for taking the time to provide your feedback. We were extremely disappointed to hear that your positive experience in the Emergency Department was marred by your experience in the MAU. Your comments have been forwarded to the Matron and Ward Manager for that area, who will be discussing your feedback with staff to enable them to reflect on their behavior and standard of communication.

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