"Couldn't talk to Respiratory dept on Saturday when..."

The treatment centre as a whole seems to work well, is clean and welcoming. Not had many hitches with them. However after an extremely busy few weeks at work, I needed to call them to book an appointment with Respiratory. I called on a Saturday morning (August 8th 2015), as I know they do work Saturdays. I was told by reception though that although clinics were running, they weren't taking calls on the gateway reception regarding appointments. Would have been a 2 minute job. Other than this, my treatment and waiting times when I've visited various times in the past has been great. A little more availability to take calls at weekends would be highly appreciated though.

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Response from Circle-Nottingham NHS Treatment Centre

We are sorry to hear that your experience in calling the Respiratory department did not meet your expectations. Your feedback has been forwarded to the staff in Gateway B for their consideration.

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