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doctor no-show

Story from nhs.uk

"doctor no-show"

About: Nottingham Woodthorpe Hospital

attened for out-patient apptmt round April (NHS-GP referral) - after waiting with 2 other ladies for half an hour (in my case, they waited even longer) - the clinic was cancelled because the Doctor did not show and was now at home in/nr Ilkeston (could not be asked to return). I left and requested a rfund of my 5£ bus fee. Was told I would be contacted o/phone ht next day - which did not happen; emailed the company with feedback - no reply - no apology.

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Responses

Response from Nottingham Woodthorpe Hospital 8 years ago
Nottingham Woodthorpe Hospital

Submitted on 23/11/2015 at 08:32
Published on nhs.uk on 24/11/2015 at 01:41

Dear Patient

I apologise you have not received a response to your complaint before now.

I have recently been appointed as General Manager at Woodthorpe Hospital.

Please accept my apology that you had a wasted journey to see a Consultant who did not arrive.

Thank you for your feedback, when a patient shares with us when we failed to meet their expectations it allows us to learn, improve and do better next time.

Due to the time that has now lapsed I presume you have been seen by your chosen Consultant, if there are any outstanding issues I would be happy to receive a call from you on 01159 5209209.

Regards

Mark Lacey

General Manager

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