"Wheelchair accesss"

On visiting my father recently in Euxton Hall . I found the access very difficult . Only one door was open and I had to find someone to open the second door. On my next visit I was accompanied with my mother who was not tall enough to reach the bolt on the door. There was no one on the reception to help therefore we had to search around for a stick to reach the bolt to open it. If I had been visiting on my own there was no way I could have gained access. Very poor indeed.

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Responses

Response from Euxton Hall Hospital

Thank you for your feedback with regards to your experience of Euxton Hall Hospital and we are sorry that you were left disappointed following your visits with us. We take such feedback seriously so that we may learn and develop our processes to support the patient in the most appropriate way, and as such your comments have been shared with the Senior Management Team, and in particular the General Manager. Should you wish to discuss your concerns further please email Lisa.Rhodes@ramsayhealth.co.uk who will be more than happy to go through these with you.

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