"Care and consideration"

About: Queen Elizabeth Hospital (Birmingham)

I recently attended the Ear, Nose & Throat and Maxillofacial Outpatients Department for the extraction of a tooth. I was referred to the QEH as I have history of becoming unwell during this type of procedure and was very nervious. My experience during my visit on Monday the 3rd August was exceptional. I was seen on time and the hospital staff took such good care of me. The doctor and nurses where very patient and considerate and helped put me at ease. I did start to feel a little unwell during the procedure but the care was managed so well I was back on my feet in minutes. Whilst I'm unlucky to have lost a tooth, I couldn't have been taken care of any better.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about your experience under the care of our Ear, Nose & Throat and Maxillofacial teams. We are delighted that you had such a positive experience. Your comments have been passed onto the senior staff responsible for the areas that treated you. They will ensure your feedback is shared with their team members. We hope you are continuing to recover well and wish you well for the future. If you would like to provide any more detailed feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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