"unhelpfulness of podiety reception"

when trying to make an appointment the receptionist is totally unaccomadating, always offering a unhelpful approach giving a unhelpful reason why you can not have an appointment. when you have visited the dept. you are told to phone up in 3 months time for your next appmt. when you do you can not make one because the diary is not made up for the month yet phone back. this time we phone up only to be told you can only make the appmt 10 day in advance! this we can not due to being on holiday, totally unacceptable. this attempt is august 2015. the nursing staff are fine it is only the front row reception staff I find problems with please try to sort the receptionists out!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Clacton Hospital

Anglian Community Enterprise would like to thank you for leaving comments about our service. Whilst it is always disappointing to read that patients are unhappy, it does however give us the opportunity to improve the quality of the care and service we provide. Whilst we are unable to answer your individual comments on this website, we would very much welcome the opportunity to talk to you further in order to address your concerns. If you would contact the Anglian Community Enterprise Complaints team on 0800 819 9030 or at ACECIC.patientexperience@nhs.net.

  • {{helpful}} of {{total()}} people think this response is helpful