"Poor organisation in Adolescent Unit"
About: Nottinghamshire Healthcare NHS Foundation Trust / Child and Adolescent Mental Health Services – Community(City) Nottinghamshire Healthcare NHS Foundation Trust Child and Adolescent Mental Health Services – Community(City) Nottingham NG3 6AA
Posted by Poff (as ),
My son has been an inpatient at Thorneywood and the unit has certainly kept him safe. He has been diagnosed with asperger's syndrome. So far none of the medication has been effective in any way. He has just started lithium - we've only been waiting a year for this to happen, (as an outpatient and on other units).
My main concern with the unit is its poor organisation, the following are examples:
1) Patient going on home leave, TTO's not ordered, we had to wait for 3 hours for them to arrive from the pharmacy.
2) AS above, TTo's not ordered - they had to be sent to our home address by taxi - a round trip of 50 miles.
3) As above, because he was going on home leave a day early, fortunately I had enough TTo's at home to do without.
4) Attending 'Step ahead' to get feed back from MDT, person I was scheduled to see had gone home sick. I sat waiting for an hour, no one had realised until I started asking why I had not been seen. Also booked in on several occasions for a certain time, but was either not booked in or booked in at the wrong time.
5) Cognitive behavioural therapy, rarely backed up by practice due to staff not getting round to it.
6) Hospital appointment. Staff took my son an hour late. They told me there had been an incident on the ward and they couldn't spare the staff. I found out later that there had been no incident on the ward, the staff thought I was taking him, even though no one had asked me to do so. Appointment therefore had to be rescheduled for a Wednesday, I received a phone call from unit on the Saturday before from saying appointment had been rescheduled for a Monday and could I take him as he was on home leave. We travelled to the QMC, a round trip of 50 miles, only to find out he did not have an appointmen. The appointment was on Wednesday. They don't do paediatrics on a Monday. When I explained how far we'd come they fortunately managed to find us a cancellation.
This last incident has been the final straw. I don't know where the unit got this, information from. So many times have their disorganised, feckless behaviour left me fuming. They say they have procedures, but they obviously do not work. I have suffered from their unprofessionalism.
So perhaps the powers that be could look into this and sort it.