"trying to submit sample at gp request"

About: Whipps Cross University Hospital

I have just rung Whipps Cross to find out whether I could submit a sample today (Sunday). The, presumably, receptionist said they didn't know and if anyone was in the lab I should come back tomorrow. I have been barely well enough to leave my bed for the past three days, I'm not making wasted trips based on useless information. Why could I not be told a simple yes or no as to whether I could submit a sample? Then I asked what time the lab was open on Monday. I was told maybe 9-5. Maybe? Then I was told that if I turned up and the lab was open I could just leave my sample in the fridge? It's appalling that the hospital can't provide the most basic of information ie when its services are available!

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Responses

Response from Whipps Cross University Hospital

We are sorry to hear that you have been experiencing problems and were not able to get the information you requested. So that we are able to help you please contact the Patient Advice and Liaison Service (PALS) on 020 3594 2040 or by email pals@bartshealth.nhs.uk Kind regards Barts Health NHS Trust

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