"Staff were polite and tried to ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

Staff were polite and tried to help as best they could.

What could be improved

I lost trust in the hospital immediately due to different opinions of preparation for the procedure. There should be standard protocols and guidelines for each procedure, including notes on preparation and aftercare. There was NO information on my admission letter about the procedure or any preparation which was totally unhelpful. Other hospitals I have been to have had much better protocol and also always included helpful information sheets or preparation instructions enclosed with the admission letters. I have no idea how to prepare for the procedure and the staff tell me one thing then another...and another. So I do not know what I am supposed to do...

Anything else?

Very disorganised, making me feel uneasy and totally untrusting of this hospital. I am not sure I really want to be bothered to put myself at risk by trusting this hospital when it does not know what it is doing! I would rather go somewhere else where they give the right advice and include actual helpful advice and information sheets with the letters. They are obviously putting patients at risk with the cost cutting idea of not including any advice or information sheets with the admission or tests appointment letters. Very dangerous and totally unacceptable. The advice given to me by staff on preparation and aftercare for this procedure was actually very dangerous as I know myself about the procedure from experience and knowledge of research on this particular procedure. It could result in very problematic side-effects and was totally the opposite to what should have been recommended. They are not very knowledgeable and it's no wonder people are constantly re-admitted with serious side-effects or even minor ones that certainly could have been avoided if these staff would have had prior knowledge of the procedure and its preparation. I would not put my life or health at risk by trusting this hospital as it is just a disaster waiting to happen. It is not worth me suffering just because they don't know what they are talking about. Goodness knows how the actual procedure will go! ... I don't think I want to find out!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››