About: Royal Stoke University Hospital

(as the patient),

What I liked


What could be improved

Staff attitudes towards patients who find certain things difficult - staff unsympathetic towards patients. De-prioritising some patients for unknown reasons which I find totally unacceptable. Staff saying they will contact you and never do. Communication a little disappointing. Staff not answering your question and talking over you and repeating what they said over and over again STILL not answering MY question...Very irritating, especially when I want an answer. STILL haven't got an answer! Very poor service indeed. Had much better service in other hospitals and staff attitude was also much better and more sympathetic and not talking over you as if they are trying to sidewind from the question asked. Miscommunication is another thing I particularly noticed here as they thought it was something else and got the details wrong and haven't got a clue how to take or pass messages on.

Anything else?

I have a chronic health problem and feel the staff do not understand how difficult it is and are not sympathetic or understanding. Would not go to this hospital if given the choice as I do not like it at all. I and all other patients deserve much better than this.

Story from NHS Choices

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Response from Trust HQ

I am very sorry you have had a poor experience with us. We would like to have the opportunity to find out more about your concerns and what has happened so we can try to put things right. Please email communications@uhns.nhs.uk so we can contact you and arrange for the best person for you to discuss it with.

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