"I went independently [not via ..."

About: Royal Stoke University Hospital

(as the patient),

What I liked

I went independently [not via GP or Ambulance} to the A&E; it was a bank holiday weekend and I was seen within 15 mins by a triage team and within 40 mins I was seen by a Consultant Surgeon who discussed the operation that I required he admitted me to ward 100.

He told us that he would speak with another Consultant Surgeon whom had operated on my in 2008. He came to the ward and explained that he and the other surgeon will change their theatre lists that would enable the original surgeon to operate on me, as I have co-morbidities I am not the easiest person to operate on; therefore it made sense for a surgeon who had previous experience operate.

It was crystal clear the 2 surgeons only concern was my welfare and too relieve my pain and suffering. The Staff on ward 100 were professional; able to ensure that the patient care and needs were accommodated also that on discharge that everything was in place like my carers and district nurses were ready for me to come

What could be improved

Ward Staff should have computer terminals that did not keep failing and that were very slow. That took clinical staff hours instead seconds in a day waiting for the system to fire up for them.

Anything else?

Just to thank everyone at the UHNS for their help and kindness.

Story from NHS Choices

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