"The hospital lay out and cleanliness"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital

(as the patient),

What I liked

The hospital lay out and cleanliness

What could be improved

The attitude of the Doctor and the Nurse in the rheumatology department.

Anything else?

I recently attended a consultation in the rheumatology department. The Doctor was very obnoxious and rude. With no bedside manner. I left my appointment in tears.

The appointment was over very quickly. I felt like it was a complete waste of time. No tests other than blood tests were performed, very few questions were asked. It was a waste of an afternoon.

The nurse who took my blood test after the consultation was very rough, I have never before received such a painful blood test, I was left with bruising following my visit.

I have received a follow-up appointment, if I was not in so much pain, I would not go back. Due to my condition I have no other choice. I am scared and not looking forward to it. Patients should not be made to feel like this. Stress is the last thing I need.

I will be writing a formal complaint if my second appointment is the same as the last.

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Response from Robert Jones & Agnes Hunt Orthopaedic Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your experience has not met the standards we set.

The Trust is committed to listening to patients and improving their experience here at the Orthopaedic and we would welcome the opportunity to look into the issues you have raised and provide you with a full response.

If you would like to contact us to discuss your comments and concerns raised on this website you will find more information about how to make comments, compliments and complaints on our website at www.rjah.nhs.uk.