"Fracture and Orthopedic Care"

About: Scarborough General Hospital

I had an appointment at a clinic in Scarborough for the above department on Thursday, 16th April, it was for 3pm. I was seen at 3.45pm and taken to get a splint fitted. This caused considerable pain and I had to wait in pain until 5.55pm to be seen again. The consultant had a different person's x-rays up on the screen and put the wrong person's details on a form for me to sign re an operation. On Tuesday, 7th July I had the operation in Bridlington following two consultations in Scarborough on different days, one with a pre-assessment nurse and one with a consultant anaesthetist. I have Multiple Sclerosis and was having a relapse the day of my operation. Despite needing assistance to walk I was not offered a wheel chair to get from the ward down to the operating theatre. I didn't ask for one as I did not know how far we were walking, had I done, I would have asked. After the operation, the staff were very nice. The tea and toast, followed by lunch were all very good though I was embarrassed to be watched eating by 2 other patients who were still waiting for their operations. My discharge form prescribed paracetamol for 7 days but I was told that there were none to give me. I was told to keep my hand elevated in a manner that implied I should know to do so. No one offered me a sling to help me do this. As I have MS, this is tiring for me to do, so I have made myself a sling. Despite the information that I am 'immune compromised' being readily available on my notes and verbally from myself, I was not offered any antibiotic medication after my operation. When my bandages were removed 2 weeks later, again in the Scarborough clinic, my skin was tender and very itchy around the wound site. I complained of pain and was told that a person who had had the same operation on the same day had no pain and to carry on taking my own pain killers. I asked about physiotherapy and was told I didn't need any. It is 3 weeks since my operation and yesterday I started on a course of antibiotics for a skin infection at the wound site. I feel let down by the doctors and specialists in the Orthopaedics Department. I started having problems with my hand 12 months before they did anything about it. The pain is still dismissed as arthritis despite the fact that I fell on it 3 times and broke bones in both my wrist and palm. On the whole, nursing staff I met were all pleasant and mostly helpful but I found the doctors and consultants in this department to be rude, off hand and dismissive. More than lacking in a bedside manner, they were lacking in patient care.

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Response from Scarborough General Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.@york.nhs.uk and they will be pleased to help.

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