"Communication"

About: Kettering General Hospital

I have recently needed a couple of stays in Deene Acute Surgical Unit and Deene B wards needing laproscopic surgery and hernia repair. I cannot fault the care in either ward and in surgery. Everyone was lovely and worked very hard. The staff were generally happy in their work and this came across in the way they interacted with the patients. On both occasions I was admitted via A & E and my pain was quickly dealt with and the cause diagnosed. In particular I would single out a member of staff who nursed me on 22nd July in D A S U who went above and beyond to make sure that I got priority in the temporary MRI scanner and didn't miss my operation slot later that day, and the nurse in charge of the ward on the same day, who gave much needed reassurance to my wife whilst she waited for me to come back from theatre (which took longer than expected). My only criticism of KGH would be that when I had cause to chase information between stays I was repeatedly fobbed off, and promises that calls would be returned were not kept on more than one occasion, and by more than one department. Putting the poor communication issues to one side though, I would have to say that I would highly recommend KGH, and in my experience there are plenty of hospitals that are a long way behind by comparison.

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Responses

Response from Kettering General Hospital

I would like to thank you for taking the time to comment on the care you have received at Kettering General Hospital. The surgery team work very hard to ensure all of their patients are cared for in a compassionate and efficient manner and I am pleased that you received excellent care and treatment. I will ensure your comments are passed on to the individuals involved and discussed as part of our governance processes. I am sorry that communication with the service did not meet your expectation. I will ensure this is reviewed and discussed to improve this aspect of our care. This feedback is invaluable and helps us continuously improve our services. Thank you. Jean Knight General Manager – Surgery Clinical Business Unit

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