"My experience with the nurse"

About: Derriford Hospital / General surgery

(as the patient),

In June I had an appointment with a Nurse to discuss symptoms associated with Barrett's Oesophagus. I arrived twenty minutes early and within a couple minutes of sitting in the waiting area my name was called. I sat for another couple of minutes before a member of staff asked me to enter a room. I do not remember the member of staff introducing themselves or explaining their role.

I asked for some guidance regarding the stomach symptoms but the tone of the consultation from the start was unhelpful and negative. The answers were short and not very personal. I could have found the answers on the internet.

The staff attitude appeared to be there are your symptoms, live with it. When I asked the question could I do something else to help improve the situation, the answer was a short No. I left Derriford before my actual appointment time and not impressed!

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Responses

Response from Plymouth Hospitals NHS Trust

Dear Rustre

I am sorry that you have not had a good experience with us.

Please may I ask you to contact our Patient Advice and Liaison Team (PALS) providing them with some more information about yourself to enable us to investigate this further?

The PALS team can be contact on 01752 439884 or via plh-tr.PALS@nhs.net

Kind regards

Jemma

Patient Experience Support Manager

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Rustre'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what was not such a good experience. Do take up the suggestion of approaching PALS. At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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