"Opthamology Department"

About: Eastbourne District General Hospital

It seems this department is overly over-stretched, both in doctors in attendance and answering phone calls. There seems to have been a deterioration in the general services, which I suspect is due to government cuts, but I get the impression that some of the opthamologists are not completely trained, as I encountered one some months ago who seemed to need to consult others all the time and wasn't completely confident of the findings. I appreciate your difficulties but please try and improve this so-important department, on which so many people who have poor sight rely on entirely,.

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Responses

Response from Eastbourne District General Hospital

We're concerned to read your posting on NHS choices and take your concerns very seriously as you rightly point out that there are a number of people relying on this sevice. Please be assured that your comments will be shared with the Clinical Lead for Ophthalmology, Director of Operations and Administration Manager to consider and act appropriately upon. As a Trust, we aim to provide a high quality of service to all our patients, however, your observations and personal experience clearly suggest otherwise and for this we apologise. Please be aware that we have a Patient Advice and Liaison Service (PALS) who are happy to discuss any individual concerns and would be happy to liaise with Trust staff on your behalf, should you have any concerns about your individual case. They can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. Please do not hesitate to contact PALS if you wish to discuss your concerns further.