"Point of contact?"

About: Buckland Hospital

For 1 week I have not been able to get through to the hospital. After numerous attempts and having phone put down I am at wits end! Is there / If it is a fault in the telephone lines as the shiny new hospital has just been launched then 24 hours would be sufficient enough to repair and technical hitch, however 7 days?! I think its appalling, I am awaiting important results in order to receive the treatment I need. Having to go down in person, would like to know how anyone unable to physically get to the hospital to talk to a receptionist for results would get by? I ring Buckland I get East Kent hospitals switch board who always answer! They always put me through to the correct department at Dover too, That never answers! Coincidentally resulting in a dead telephone line after approximately 4 minutes of constant ringing.

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Responses

Response from Buckland Hospital

Please will you contact the Patient Advice and Liaison Service on 01227 8643145 or 01227 783145 (there may be answer phones, but please leave a message) or email us at ekh-tr.PALS@nhs.net and we will sort this out for you.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you very much for your posting. I am so sorry to hear of this difficulty for you. I see it is 6 days since you wrote to us, so I hope I am not too late, but if you still need assistance please email me on sally.smith2@nhs.net. I am so sorry for the inconvemience.

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