"Sons treatment at A & E from 4am until 2pm..."

About: Royal Berkshire Hospital

What amazing teams that were working in A & E from 4am until 7.30am then the second shift that came on from 7.30am on the 23rd July 2015. My Son is 27 and went in with Pains in his back and tummy. He was seen very quickly and was checked over by A & E, surgical, and Orthopedic. We were is around 9 hours and they tested him for everything. He even had a MRI scan to make sure he was ok to leave. What an amazing team and thank you for taking care of him so wonderfully. It may sound as if we were waiting around for 9 hours but we wasn't things were going on all the time and different teams came down to do their checks. They informed us of everything all the time. Even the porter and cleaner were charming. I do notice quite a lot when I was in there as I work with the elderly so was keen to find out how they treat the elderly. The nurses were so kind to the elderly patients that came in alone and scared they all tried to reasure them all everything was ok and had a little laugh with them along the way. There was also a patient that become quite abbusive and the secruity and nurses managered to control the situation and clamed the lady down. I saw a lot in A & E yesterday morning they made me proud of our NHS. Thanks you all your amazing. Keep it up take care of us and all our families please.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Berkshire Hospital

Many thanks for your positive posting about your son's recent visit to A&E and we do hope he is recovering well. Here at the Trust we strive hard to look after all patients in a way that is appropriate to meet their needs. At times in A&E where there is a very diverse mix of care needs, this can be a challenge. We are happy to read that on the day in question, everything worked well for you and your son.

  • {{helpful}} of {{total()}} people think this response is helpful