"good and bad"

About: Manchester Royal Infirmary

I had a heart bypass done last year, the op went very well kept my pain under control , only when I got home problems started , but the surgeon, fantastic, maybe other nurses and doctors need their bed side manners, got told off by one senior nurse because of my reading material, ( I took in my copy of fifty shades of grey) was told its not suitable reading material, and to stop reading it on the ward, , , , but saying that, if I knew than what I knew now I woudnt go through it again, , for I its to far for family to visit, disabled parking is the worst for a big hospital, , , its to far in between wards and lifts, no seating areas for resting, , not good have been in smaller hospitals and found them very welcoming either as a patient or visiting ,

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Your concerns in relation to disabled parking and seating areas for resting have been forwarded to ‘Sodexo’ for their information and consideration. Sodexo are the company contracted to provide and manage support services to the Trust.

It is difficult to respond to your post in a  comprehensive way because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk who would be happy to discuss your concerns with you.