"Ongoing problem with my knee"

About: Pilgrim Hospital / Accident and emergency

(as the patient),

A friend took me to Boston A&E after I'd twisted my knee & was unable to walk. The waiting time at A&E was 2 hours, but I was seen after 1 hour, the nurse sent me for x rays, then I got to see a Dr. At this stage I was impressed with how quickly I was being dealt with.

After being examined by 2 drs, they diagnosed a soft tissue injury & suggested a knee brace, but they didn't have one. So a strapping was going to be applied, but they didn't have that either. Crutches were offered but I already have my own.

As I'd told them I was seeing an orthapedic surgeon at Lincoln hospital for ongoing problems in this knee, they said he can look after with this new injury and that was that. I felt they were passing the buck!

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Response from United Lincolnshire Hospitals NHS Trust

Dear Jampot,

I am sorry to hear of your varied episode of care. Would you be able to contact me on 01205 445029 so that I can review your case further with you.


Michael Brunton

Matron Emergency Care - Pilgrim Hospital