"doctors secretary"

About: Royal Blackburn Hospital

Told to contact Doctors secretary if pain gets worse. Did contact them but they were not helpful, just saying they had me in their diary. I need to contact them again but have lost name and phone number. The site for Blackburn Royal only shows the consultant's secretary at Burnley. No trace of a number or name at Blackburn. Struggling to find details. Rung Burnley who put me to switchboard. They don't know. Left message on answerphone for Burnley secretary as they did have a number but not a name. Can this information be added to websites to make it easier for patients please

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Responses

Response from Royal Blackburn Hospital

Thank you for leaving your feedback on your experience on the NHS Choices website. We are very sorry that the communication and contact information to our Trust was not to the standard that you expected It is difficult to ascertain from this comment which Consultant you are currently under the care of for us to provide you with the relevant information required. We would be happy to look into it further if you could pass on your details, please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

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