"I spent six days on ward D4 following ..."

About: Selly Oak Hospital (Acute)

(as the patient),

What I liked

I spent six days on ward D4 following breast surgery. I would like to extend my heartfelt thanks to all of the team involved in my care. I will always apprecitate the remarkable job done by the consultants and theatre team who carried out my operation. Following surgery I spent a night on critical care, prior to my transter back to D4. At all times I was fully confident in the care given to me. Without exception staff were professional, empathetic and clearly commited to their role. I was most impressed by their dedication and level of expertise. Standards of hygeine were adhered to and at no time was anything considered too much trouble.Most importantly, I was treated as an individual and my wishes as to my care were listened to. I very much wish all of the team to be commended for the fantastic work that they do. I am now well on my way to recovery and attribute my rapid return to health to the excellent care that I received.

What could be improved

N/A

Anything else?

I fully believe that I could not have received any better treatment or care than that shown to me at Selly Oak. Thank-you.

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Responses

Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience in a number of clinical areas. The managers of these departments have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

So, thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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